Today I learned about EnQ.

The IRS has a longstanding problem with call hold times; because of the volume of people calling, and a paucity of agents, it can take hours to get a real person on the phone.

The founders of EnQ decided to "solve" this problem: they bought a vast phone bank and now constantly auto-dial the IRS, locking up all their phone lines indefinitely. Then, you pay EnQ, and they attach you to the line that's been on hold the longest (and is therefore closest to talking to a real person).

I don't know how to relate as a human being to someone who can be this blatantly villainous.